Frequently Asked Questions
Answers to all your questions about jaya90
From opening an account to deposits, withdrawals, bonuses, and security — whatever questions you have about jaya90, you will find all the answers on this page.
jaya90 is a fully Bengali-language online betting and casino platform for players in Bangladesh. Whether you are new or experienced — detailed answers to any question about creating an account, depositing with bKash or Nagad, the welcome bonus, slots and live casino games, and responsible gaming are organized in the sections below. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at jaya90, you need an active mobile number and a valid ID (national ID card or passport). Fill in the registration form with your name, mobile number, password, and date of birth — the whole process takes just a few minutes. Please note this platform is for people aged 21 and above only.
No, each person is allowed only one account at jaya90. Using multiple accounts goes against jaya90's rules and may result in all accounts being permanently closed. If you run into any issues, get help through live chat.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble with this, contact the jaya90 support team via 24/7 live chat.
jaya90 verifies identity to keep accounts secure and prevent fraud. It is best to submit a photo of your national ID card right after registration so withdrawals go through without delay. Once verification is complete, there are no hold-ups on transactions.
Yes, jaya90 is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. Pages load quickly and all games run without issues on mobile. No separate app download is needed.
Deposits and Withdrawals
A deposit from bKash to your jaya90 account is usually instant — in most cases the balance is updated within a few seconds to 5 minutes. There may be a slight delay during peak hours. The minimum deposit amount is ৳100.
Yes, jaya90 supports all popular mobile banking services in Bangladesh — bKash, Nagad, Rocket, and Upay. Bank transfer is also accepted. The minimum deposit amount is ৳100 for all methods.
Withdrawal requests from jaya90 are generally processed within 15 minutes to 2 hours. If your account verification is complete, the process is even faster. The minimum withdrawal amount is ৳800.
jaya90 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check the terms of the relevant service for details.
If you have not received the money 2 hours after making a withdrawal request, contact jaya90's 24/7 live chat support. Keep the transaction ID or reference number handy — this helps resolve the issue faster. The support team provides service in Bengali.
Deposits made via bank transfer generally appear in your balance within 1 to a few hours. Withdrawals via bank transfer may take 15 minutes to 2 hours. This can vary slightly depending on the clearing times of the specific bank.
Games and How to Play
To bet on a BPL or any cricket match, log in to jaya90 and go to the cricket section. Choose your preferred match, select a market (such as match winner or top run scorer), enter your bet amount, and confirm. You can also place bets while a match is in progress using the live betting option.
RTP stands for Return to Player — it is the theoretical average percentage of how much can be won back from a game over the long term. For example, a 96% RTP means that over a long period, an average of ৳96 is returned for every ৳100 bet — but this is not a guarantee for any individual session. Game providers at jaya90 publish RTP figures directly.
jaya90's live casino section offers live-streaming games with real dealers — including Baccarat, Roulette, Blackjack, Sic Bo, and the popular Andar Bahar. The WM Live section has additional special live tables. All games come from various leading providers including Evolution Gaming and Ezugi.
Yes, all slot and casino games at jaya90 come from internationally recognized game providers (such as PG Soft, Pragmatic Play, JILI, and Spribe) that use RNG (Random Number Generator) technology. This ensures that every result is completely random and independent of previous results.
Aviator (Spribe) is a crash game — a plane takes off and the multiplier keeps increasing. You need to click the "Cash Out" button before the plane crashes. Cashing out in time wins you the amount according to the multiplier; if you do not cash out before the crash, the bet is lost. Quick decisions and strategy are important here.
Bonuses and Promotions
After creating a new account, a 100% bonus is available on your first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 adds an extra ৳1,000 bonus, making the total balance ৳2,000. If a promotion code applies, enter it at the time of deposit to receive the bonus.
The wagering requirement is how many times the bonus amount must be bet before it can be withdrawn. The wagering requirement for jaya90's welcome bonus is 20 times. That means if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before withdrawing. Once the requirements are met, winnings can be withdrawn normally.
jaya90 has five VIP levels — Bronze, Silver, Gold, Platinum, and Diamond. The more you play, the faster you can advance to a higher level. Each level comes with a weekly cashback benefit: starting from 0.2% at Bronze up to a maximum of 1.0% at Diamond.
jaya90 VIP members receive cashback each week according to their level. The weekly cashback rates are 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. The cashback amount is added to your account automatically.
Yes, jaya90 offers special promotions during various festivals including Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh. During these times it is possible to receive special deposit bonuses, free spins, or extra cashback. Check the promotions page regularly for the latest offers.
Safety and Responsible Gaming
jaya90 keeps all personal information and financial transactions secured with SSL encryption. Your data is never sold or shared with third parties. The platform follows a safe and reliable fair play policy.
jaya90 is for people aged 21 and above only. Date of birth and ID are verified at registration to protect minors from gambling. This is an essential part of responsible gaming.
Yes, jaya90 offers a self-exclusion option. You can take a break from your account for a set period or permanently. To use this option, make a request through account settings or live chat support.
If you feel gaming is getting out of control, contact jaya90's 24/7 live chat right away — the support team will help with self-exclusion and setting limits. You can also find a detailed guide on our responsible gaming page.
jaya90 offers Bengali-language live chat support 24 hours a day, 7 days a week. To contact by email, write to [email protected]. Live chat is generally the fastest way to get a response.
Still have questions?
Contact support — our Bengali-speaking team is with you 24/7.